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A Little Holistic Oasis A Stress Management Consultancy in Surbiton, Surrey

GDPR PRIVACY POLICY 2018

GENERAL DATA PROTECTION POLICY REGULATIONS 2018
THERAPIST NAME/IDENTITY - ERICA FERRAR

DATA CONTROLLER - CONTACT DETAILS
ADDRESS: 23, Eversley Road, Surbiton, Surrey. KT5 8BG
TEL: 020 8339 9448 // 07707 843801
E MAIL: [email protected]

1)
YOUR PERSONAL INFORMATION
GDPR is bringing in new legal protection for personal information from May 2018. This tells you what personal information I hold and why, and what your rights are.
Once you have read it, please sign the statement of consent at the bottom.
In order to give professional holistic therapy sessions, I need to gather and retain potentially sensitive information about your health.
I will only use this information for informing your holistic sessions with me and associated recommendations concerning aspects of your health and wellbeing which I will be offering to you.
My website contact form gathers basic contact details and information to allow me to contact you and handle bookings.

2)
LAWFUL BASIS FOR HOLDING AND USING CLIENT INFORMATION.
As a full member of the Association of Reflexologists, I abide by the AOR Code of Practice and Ethics.
The lawful basis under which I hold and use your information are for my legitimate interests ie. My requirement to retain the information in order to:
a)
Provide you with the best possible treatment options and advice.
b)
Have complete Insurance claims records
c)
Comply with laws regarding children’s records.
d)
Your consent.
e)
CNHC requirements to retain information.
As I hold special category data (health related information), the Addional Condition under which I hold and use this information is – for mr to fulfil my role as a healthcare practitioner under the AOR Confidentiality as defined in the AOR Code of Practice and Ethics.

3)
WHAT INFORMATION I HOLD AND WHAT I DO WITH IT.

In order to give professional therapy sessions, I will need to ask for and keep information about your health. I will only use this for informing therapy treatments and any advice I. give as a result of your treatment. The information I hold comprises:


Your contact details.

Medical history and other health related information (which I will take at from you at the initial consultant and throughout treatment sessions).

Treatment details and related notes – which I will complete after each consultation.
I will not share your information with anyone else without explaining why it is necessary, and getting your consent.
It MAY be necessary or helpful for your treatment for me to share your information with your GP or Hospital Consultant if treating as the result of a referral. Your consent will ALWAYS be sought and obtained before any information is shared in this way.
YOUR INFORMATION WILL NOT BE TRANSFERRED OUTSIDE OF THE EU WITHOUT YOUR CONSENT.
4)
HOW LONG I RETAIN YOUR INFORMATION FOR.
I will keep your information for the following periods of time.
a)
Insurance Claims – records to be kept for 7 years after last treatment.
b)
Law regarding children’s records – records to be kept until the child is 25 or if 17 when treated, then 26)
c)
CNHC requirements to retain information for 8 years.

5)
PROTECTING YOUR PERSONAL DATA
I am commited to insuring that your personal data is secure. In order to prevent unauthorized access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and sucure the information I collect from you.
I will contact you using the contact preferences you gave me in relation to:

Appointment times.

Session information or information related to your health

Special offers and promotions – you may unsubscribe from this at any time.

6)
YOUR RIGHTS
GDPR gives you the following rights:
a)
The right to be informed - To know how your information will be held and used (this notice)
b)
The right of access – To see your therapist’s records of personal information, so you now what is being held about you and can verify it.
c)
The right to rectification – To tell your therapist to make changes to your personal information, if it is incorrect or incomplete.
d)
The right to erasure – (also called the “right to be forgotten”) – For you to request your therapist to erase any information about you.
e)
The right to restrict processing of personal data – You have the right to request limits on how your therapist uses your personal data
f)
The right to data portability – under certain circumstances you can request a copy of personal information held electronically so you can reuse it in other systems.
g)
The right to object – To be able to tell your therapist you don’t want them to use certain parts of your information, or only to use it for certain purposes.
h)
Rights in relation to automated decision-making and profiling.
i)
The right to lodge a complaint with the Information Commisioner’s Office – to be able to complain to the ICO if you feel your details are not correct, if they are not being used in a way that that you have been given permission for, or if they are being stored when they don’t have to be.
Full details of your rights can be found at:https//ico.org.uk/for-organisations/guide-to-the-general-data-protection-gdpr/individual-rights/.
If you wish to exercise any of these rights, please use the contact details given above.
If you are dissatisfied with response, you can complain to the ICO. Their contact details are at: www.ico.org.uk

7)
THERAPIST’S RIGHTS
Please note:


If you don’t agree to your therapist keeping records of information about you and your treatments, or if you do not allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you.

Your therapist has to keep your records of treatment for a certain period of time as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed.

Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.
I have seen this document and understand that you will hold and use my personal information, using it in order to provide me with the best possible treatment options and advice in line with the statements above.
I have seen the document and understand that you will hold and use my personal information only as required for the legal reasons listed above.
I consent to you holding and using my information as outlined above, and understand that I may withdraw that consent at any time by emailing – [email protected]
I agree to you sharing my personal information with my GP or a referring hospital Consultant with my approved consent ONLY.

Signature ………………………………………………………

I have received a copy of this document.
NAME

DATE

Signature ………………………………………………………

Note for children under 16, a parental or guardian signature is required.


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